6. EVALUATE YOUR SOLUTIONS. The biggest drawback to a successful
think wrong effort is having to choose—from an abundance of
good ideas—the one you should go forward with. And not just because
of their sheer number, but because selection is as fraught
with biases as idea generation.
So rather than follow our intuition, we go to an opposite extreme,
scoring the ideas we generate against a number of criteria
to determine what kind of impact they might have on our client’s
aspirations and how easy they will be to do.
For the cover assignment, this meant mapping potential collaborators
against these two criteria:
1. The impact we thought each designer could have on STEP’s
aspirations and desired results (the vertical axis in the grid below).
2. Our perception of each designer’s willingness to engage in
the think wrong experiment (the horizontal axis).
Thinking wrong is not a freewheeling
exercise that ignores economic
or practical reality for the
sake of creative edginess. More focused
than brainstorming, thinking
wrong yields solutions that are
directly linked to what our clients
must do to create value for their
customers and constituents.
More technique than packaged
process, thinking wrong takes an
intimate look at how we think and
how we apply that thinking to solve
problems, step by step—to exchange
comfortable routine for
something that works better.
In this sense, you’ve got a head
start on the CEOs at Davos. While
they’re making innovation and creativity
into a “best practice”—a
methodology to bolster their operations
—you’ll already be coming
up with breakthrough solutions for
their problems.
As long as innovation, creativity,
and design are considered a sideshow,
the best solutions will continue
to elude the corporate genius.
Because the best solutions don’t
come from business as usual and
they don’t live in the status quo.
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