Then there’s a page of testimonials. “I was really nervous when
I first got here. I was scared. Before I didn’t have any confidence
at all. It was the greatest experience I ever had in my life. I’m a lot
more confident …” —Heather C. Isn’t this super? It’s just what you
want to hear from the young people you love.
The Marines don’t shrink from telling you how hard boot camp
will be. They tell you you’re going to conquer your normal fears,
that it’s the hardest thing you’ll ever do, that it’s going to be way
more than you expect. But if you can get through this, you can get
through anything. God knows you’ll need that confidence later to
face the land mines and stuff.
For a youth with few expectations, the Corps offers exciting
career opportunities that will help them develop skills and knowledge
they can use when they return to civilian life. Aviation, computer
technology, construction, transportation, public affairs,
electronic surveillance, amphibious assault, machine gunner, antitank
missile operator. These kids are definitely going to kill in
civilian life.
As with any prospective employer, you’ll want to examine the
benefits package. The Marines offer a superlative plan. You’ll get
a competitive salary, full medical and dental for yourself and your
family, 30 days paid vacation, housing, and generous retirement
plans. All that for a high-school graduate? Where else can you do
so well? Plus, when you decide to go to college, they’ll pay for it.
You’ll have to stay in, and stay alive, for at least four years, though.
Look at the frieze in figure 1 to the right. There are little
banners above it, titled “Those Who Are Warriors,” “Those
Who Are Driven,” and “Those Who Belong.” Again, they address
the same three motivators of unformed youth, ready and eager
to be formed. Roll over, and little typewriter-clicks chatter to
announce interactivity. Those Who Are Warriors expands to fill
the width of the page, and the punching man appears against a sky
of radiant blue to the sound of a fast plane whooshing by. Then
it breaks up, dissolves, and resolves into a simple image. Click, and the image breaks up and resolves again—repeating the visual theme of the intro—then builds on brand messages such as “Those
who are driven … are bold beyond measure … they thirst for adventure
… and accept the challenge others only contemplate.”
Figure 1. The “Driven” segment leads with graphic silhouettes that resolve into action photography, delivering exciting text messages along the way. Across the site, as images change they break up as if exploding, then reassemble bloodlessly.
Those Who are Driven starts out similarly, but dissolves
through an attractive blue-and-black graphic silhouette of charging
soldiers that resolves into a photograph of the charge. The
graphic-to-photo device, which is used across the site, suggests
“from dream to reality.” Excellent implicit messaging.
Clickable bars at the top take you through such subjects as
“The Best There Is,” “First In” and “Living the Life.” My personal
favorite is the “Marines Equipment” item. More powerful
graphics pan in and out, resolving to a photo of an armed soldier,
crouching at the ready. The headline is “Tomorrow’s Technology
Today”—cutting edge, just like they say. Equipment icons
are at the left. Roll over them, and a little targeting frame settles
over the icon with an electronic beep—just like when you’re shooting
down enemy tanks in a computer game. You get to meet the
Harrier jet—remember that great scene in True Lies when Arnold
Schwarzenegger rescues his little girl from the terrorists? That’s
the Harrier. And you could be flying one really soon. Or driving
“aggressive ground transportation.” How cool is that? What red-blooded
American kid wouldn’t thrill at the prospect of driving
aggressive ground transportation?
Those Who Belong is more sober, more stately, focused on
respect and tradition. Again, it has a different layout and interface
—keeping up that sense of novelty and stimulation—with five
content links in subtly shaded boxes arranged in a cross at the
right. There’s Marine Lingo—they have their own language, like
any club that’s worth anything; the Crucible—a smart reference to
Arthur Miller’s historical novel about the formative effect of the
Salem Witch trials on young men and women; Sea Stories—one
day you’ll have tales like this to tell, too; and the Marines’ Motto,
“Semper Fidelis.” Always loyal, the noblest sentiment of all. Loyal
to what isn’t entirely clear, but it sounds good.
In every panel, every video clip, and every Flash animation, the
designers of this site have followed the best practices of our profession.
The visual design is subtle, organized, striking, and made
to feel solid and warm through the many-tinted palette of browns
and blues and the stable horizontal format. Design unifies the site
across the content areas by repeating visual and animated themes.
The interactivity is excellent, delivering a vast amount of content
into a single, small window. The copy is perfect, establishing clear
themes from the outset and paying off on them consistently, using
the con. dent voice of controlled passion. Sound is used effectively
both to provide affordances to interactive elements, and to put you
in the action. The content is deep, interesting, and on target.
Only three things are missing. Blood. Horror. Death.
Presumably that’s understood, which may explain this quote
from ArmyTimes.com: “Normally, each service releases its
monthly statistics at the beginning of each month, but a spokesman
for Marine Corps Recruiting Command said on Wednesday
that he was no longer authorized to do so. In April, the Corps
missed its contracting goal by 260 contracts falling 9 percent shy
of its goal to enlist 2,971 recruits—marking the fourth month in a
row that the Corps missed its contracting goal.”
Sometimes the best of professional practices fail. Maybe that’s
because no matter how gorgeous the presentation, it’s the real
product or service that counts.